Integrated Services Group provides a range of outsourcing services to maximize customer activity and focus all his efforts on the core area of his business.
What is outsourcing? Outsourcing is the transfer of functions secondary but necessary for the full and uninterrupted operation of the core business to a professional provider of such services. ISG provides outsourcing services at the federal level.
Outsourcing market in Russia is growing rapidly. Local companies have started to realize the benefits of outsourcing: the ability to optimize their own human and material resources to tackle major issues; the opportunity to attract companies that best meet the challenge to solve outsourcing tasks.
IT-outsourcing is the transfer of specialized information system servicing to specialized companies (from complex management of the client's integrated IT-infrastructure, ERP systems service, banking information systems, corporate information systems, document management systems, etc. to administration of corporate computer networks, software, mail systems, web server, etc.). As a management company, ISG handles the process of selecting subcontractors that are best suited to meet the client's requirements.
As to BP-outsourcing, in addition to IT-outsourcing ISG provides outsourcing services in other areas, such as financial accounting, security, personnel management, logistics, marketing and advertising, office facilities maintenance, security, etc. The purpose of ISG as a unified center of outsourcing projects implementation includes selection of the best subcontractors, from the customer's point of view, to handle these functions.
Advantages
The advantages of outsourcing are obvious. The customer does not have to maintain a large staff of experts supporting the work of the IT environment, security systems, personnel management. All this requires substantial investment and constant monitoring of task execution. When transferring these functions to outsourcing the entire responsibility for performing minor tasks and functions of the company is located on the outsourcer company that attracts the best resources to perform them, while the customer focuses his efforts on his main areas of business. The transfer of some functions to outsourcing to optimize the main business direction is a choice that allows the customers to obtain an advantage over their competitors.
Customer outsourcing is:
- Increase in revenue per employee.
- Increase of the income of the company (under EBITDA).
- Increased investment attractiveness.
- Increased capitalization.
- Quality assurance of the work, compliance with global standards.
- Risk sharing between the customer and the outsourcer company.
- Reduction of the tax base.
- Combination of different activity types in one outsourcer company.
- Services cost reduction based on the “1 to many” principle.
- Lease of some resources.
- Reduced pressure on the decision-making process.
Outsourcing objects:
Business processes:
- Finance and accounting.
- Workflow.
- Personnel management.
- Customer relations (Call center, etc.)
- Security.
Information and communications technologies:
- User workplaces.
- Server hardware.
- Network hardware.
- Peripherals.
- Telecommunication equipment.
- Information security.
- Technology software.
- Application software.